Job Description

This role is pivotal in driving Zoox's growth and operational capabilities by leading complex, cross-functional programs. The Program Manager, City Launch Strategy & Operations acts as an internal consultant and strategic driver, collaborating extensively with various teams across Zoox to achieve company goals. This role is responsible for defining, planning, and executing high-impact initiatives that span multiple functions, enabling Zoox to scale its robotaxi service efficiently and effectively.

The Program Manager plays a crucial role in shaping Zoox's operational future by tackling complex challenges such as optimizing fleet allocation, defining depot scaling strategies, and operationalizing new service capabilities. This role requires a strong blend of strategic thinking, analytical rigor, and program management expertise to navigate ambiguity, align diverse stakeholders, and deliver transformative results. The impact of this role is significant, as it directly influences Zoox's ability to expand its market presence, enhance efficiency, and provide a world-class customer experience.

In this role, you will:

• Lead the definition, planning, and execution of complex, cross-functional programs that enable Zoox to scale its robotaxi service and achieve operational capabilities.
• Act as a strategic partner to teams across Zoox, including GTM, Product, Strategy, Finance, Autonomy, Product Software, Operations Infrastructure, Energy Management, Business Development, Data Science, and Vehicle Engineering, driving alignment and collaboration on key initiatives.
• Develop and implement strategies to optimize fleet allocation, including modeling demand curves and planning for future fleet growth across and within markets.
• Define and operationalize operational infrastructure scaling strategies, including network design, capacity planning, and staging area management.
• Develop and implement strategies for scaling operational infrastructure, encompassing network design, capacity planning, and staging area management.
• Analyze complex challenges, identify root causes, and develop innovative solutions that improve Zoox's capabilities.
• Develop comprehensive program plans, including scope definition, timelines, resource allocation, risk management, and communication strategies.
• Communicate program status, risks, and dependencies to senior leadership and stakeholders, ensuring transparency and alignment.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Operations Research, or a related field.
• 8+ years of experience in program management, with a proven track record of leading complex, cross-functional initiatives in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to structure complex problems, analyze data, and derive actionable insights.
• Excellent communication and presentation skills, with the ability to effectively communicate complex information to both technical and non-technical audiences.
• Demonstrated ability to influence and align diverse stakeholders, including senior leadership, across organizational boundaries.
• Experience in developing and implementing operational strategies and processes.
• Familiarity with the autonomous vehicle industry or related technology-driven service industries.
• Proficiency in program management tools and methodologies.

Bonus Qualifications

• Advanced degree (Master's or Ph.D.) in a relevant field.
• Experience in management consulting or a similar role focused on strategic problem-solving.
• Experience with simulation tools for modeling operational scenarios.
• Experience in a high-growth technology company.

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $168,000 to $214,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling and positioning within a level are determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting represents the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits, including paid time off (e.g., sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

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